Project Management
How our client benefited from ASCETIC's best-in-class services to get things done in an optimum way?
The client has a software consulting firm and they are very keen and specific about their process and execution. They are already using Odoo and contacted ASCETIC to add more features to their Odoo Implementation.
This client has $20M monthly revenu and one of the reputed companies in the United States.
Client’s Challenges
The new features should be added with zero downtime to allow their hundreds of users and thousands of customers to keep engaging.
The customer portal must have complete transparency in order to show what is going on for the task and tickets.
This client’s business model follows the time and material-based approach, the daily automated reports are expected o be sent to all project managers.
Our Solution
ASCETIC has investigated the client's test environment, suggested, and migrated the client’s current setup to Odoo.sh.
Designed the customer portal on top of Odoo’s features which offers additional customization to meet the clients’ needs.
ASCETIC has designed extended, real-time customized reports and notifications that give the project managers a clear visibility about who is spending how much time on which task.
Results
The clients’ customer satisfaction rate increased by 70% as compared to the previous year.
The Project Managers’ planning effectiveness increased and can lead more members to serve many clients at the same time.
The client gives total transparency by providing access to the customer’s portal and also get the bird view for management using the dashboard for better decision making.
